Elements and Performance Criteria
- Prepare spa work environment.
- Ensure water use and water hygiene complies with requirements.
- Clean, operate and maintain equipment according to manufacturer instructions.
- Report malfunctioning equipment.
- Set up designated wet rooms safely.
- Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption.
- Set lighting, temperature and relaxation music for the spa.
- Promote spa therapies to clients.
- Welcome client to salon consistent with salon branding and market position.
- Display courteous and respectful behaviour towards all clients.
- Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products.
- Show client spa environment and explain spa etiquette.
- Monitor spa environment.
- Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination.
- Check and maintain water quality and hygiene.
- Co-ordinate with colleagues to plan and maintain the spa environment.
- Maintain service culture and relaxing ambience of the spa environment.
- Complete spa shutdown.
- Clean and disinfect spa equipment and treatment tables.
- Ensure equipment and treatment areas are shut down according to spa policies and procedures.
- Replenish treatment areas as required.
- Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.
- Notify colleagues of availability of vacated treatment area.
- Prepare spa work environment.
- Ensure water use and water hygiene complies with requirements.
- Clean, operate and maintain equipment according to manufacturer instructions.
- Report malfunctioning equipment.
- Set up designated wet rooms safely.
- Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption.
- Set lighting, temperature and relaxation music for the spa.
- Promote spa therapies to clients.
- Welcome client to salon consistent with salon branding and market position.
- Display courteous and respectful behaviour towards all clients.
- Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products.
- Show client spa environment and explain spa etiquette.
- Monitor spa environment.
- Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination.
- Check and maintain water quality and hygiene.
- Co-ordinate with colleagues to plan and maintain the spa environment.
- Maintain service culture and relaxing ambience of the spa environment.
- Complete spa shutdown.
- Clean and disinfect spa equipment and treatment tables.
- Ensure equipment and treatment areas are shut down according to spa policies and procedures.
- Replenish treatment areas as required.
- Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.
- Notify colleagues of availability of vacated treatment area.